Shipping & Returns
Standard Delivery
4-6 Business days
Express Delivery
2-4 Business days
Shipping Prices
Shipping prices are based on the total weight of your order.
Turnaround Time
Most orders leave our warehouse within 4 business days after the order is placed and will take between two and four additional business days to arrive, based on the shipping method you select. Packages may deliver via UPS or USPS.
Some very unique, customized products may require additional time before they leave the warehouse. Please refer to the product specific delivery dates shown to the right of the actual product.
Business days are Monday through Friday and exclude holidays. If your order will be delayed, we will notify you immediately. Orders shipping to P.O. Boxes or orders with custom personalization (like logos) may require additional time.
Shipping to P.O. Boxes
We ship to P.O. Boxes using the Standard Delivery method ONLY. Orders shipping to P.O. Boxes will be shipped via U.S.P.S. and shipment tracking will not be available. Shipping to P.O. Boxes could delay the arrival of the order.
Tracking Your Order
When your order leaves our warehouse, we will send you an email with a link to the shipping company's tracking website, with detailed information about the status and location of your order. You must create an account before or during your order to access this information from our website. Just click on My Account on any page to sign up.
Shipping Internationally
At this time the only international locations BGD Custom Creation ships to is Canada and Mexico. Canadian and Mexican customers are responsible for their respective countries duty and/or taxes. International customers must have U.S. Based Credit Card. We will ship to U.S. Territories. Our representatives speak only English.
Special Shipping Situations
We make it as convenient as possible to ship your gifts to any U.S. destination.
There is an additional $10 shipping charge to ship to Alaska, Guam, Hawaii, Puerto Rico, & the U.S. Virgin Islands.
Shipping to Guam and Virgin Islands: Standard shipping is the only shipping method available to these locations.
Delivery date estimates for destinations outside the continental United States may require additional time.
APO/FPO addresses: Standard Delivery is the only shipping method available to these addresses. Faster shipping methods (Express and Express Plus) are not available when shipping to APO/FPO addresses. Please allow up to 4-6 additional weeks for delivery.
If you have other special shipping needs, please call Customer Service at 1.844.BGD1WAY.
Returns & Cancellations
RETURNS:
BGD Custom Creations reserves the right to refuse return of personalized merchandise at our sole discretion.
Please call Customer Service at 1.844.BGD1WAY to request a return. If we deem a return or exchange is valid we will issue you a Return Merchandise Authorization (RMA) number, which must accompany your returned merchandise
All Claims must be made within 48 hours of receipt of delivery.
All returns require proof of purchase (i.e. receipt) and a Return Merchandise Authorization (RMA) number (which must be clearly written on top of boxes in marker).
Items must be returned within 7 business days of delivery.
There will be a 15% restocking charge on all approved returns, plus $4.00 per engraved plate on all personalized awards.
All special order items including but not limited to embellished apparel, engraved (acrylics, crystal, glass, plastic, stone, wood, metal) plaques/ awards or gifts, custom made or decorated items, and gift cards may not be returned for credit, refund or exchange unless received damaged. If your order is found to be damaged upon receipt please take pictures of damaged item (s) and damaged shipping container (s). We will require these photos to help expedite your claim. If we replace damaged items they will be replaced with exact item and original engraving or embellishment only. If damaged item was on sale due to close out we may only be able to replace with a like item of equal value or refund the cost of the damaged item.
Shipping charges are non-refundable.
Please check your order upon receipt.
All items must be returned in the condition they were received. (Photos of your shipment may be required to ensure condition of merchandise.)
Custom or Stock inserts are nonrefundable.
Any awards with inserts applied are non-returnable and non-refundable.
Return shipping is at customer’s expense if return is not because of shipping damage or error on our part.
ORDER CHANGES:
Our system will not permit adjustments or alterations to any order once it has begun processing. Changes or alterations to engraving/ personalization must be made within 24 hours by calling Customer Services at 1.844.BGD1WAY. We can’t guarantee the change can be made if production has begun but we will attempt to meet your needs. If production has already started prior to you contacting us any changes or additions must be done as a new order. Any new order charges will apply.
CANCELLATIONS:
Please call Customer Service at 1.844.BGD1WAY if you need to cancel.
Our products are personalized to meet your needs, as such any cancellation after 24 hours of ordering will incur a 15% cancellation fee.
Late or missing refunds:
If you haven’t received a refund within 7-10 days of cancellation or 14-20 days of return of item (s) due to damage or error of our fault to BGD Custom Creations, first check your bank account and/or Credit Card Company. It may take some time before your refund is officially posted by your financial institution.
If you’ve done this and a reasonable time (as noted above) has past and you still have not received your refund please contact us at 1.844.BGD1WAY. Please have your receipt and order/ cancellation number handy.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item and you have receive an RMA number send us an email at sales@bgdcustomcreations.com letting us know you have shipped the item (s) for replacement. Our mailing address is:
BGD Custom Creations
3336 E. 33rd Place, Ste. B
Yuma, AZ 85365
Gifts:
We refund only non-personalized Gifts. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping:
To return your product, you should mail your product to:
BGD Custom Creations
3336 E. 33rd Pl., Ste. B
Yuma, AZ 85365
You will be responsible for paying for your own shipping costs for returning your non-personalized item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
